CyberCat - Notice history

Upstream internet under maintenance

Upstream internet - Under maintenance

Operational

Web server - Operational

Container services - Operational

Operational

Mail server - Operational

Anti-spam server - Operational

Operational

Web services - Operational

Notice history

Nov 2024

Failure of one of the container nodes
  • Resolved
    UTC
    Resolved

    The situation has returned to normal.

  • Monitoring
    UTC
    Monitoring

    One of the nodes supporting our docker infrastructure has stopped responding. The orchestrator automatically detected that this node was unresponsive and the services hosted on this node were automatically restarted on another node after 1-2 minutes. Some public=facing services may therefore have been affected.

    The situation has since returned to normal.

    We will transparently balance some services to better distribute the load.

Mail server maintenance - Service interruption
  • Completed
    2024-11-04 at 02:19UTC
    Completed
    2024-11-04 at 02:19UTC
    This maintenance has been completed successfully.
  • Planned
    2024-11-04 at 02:15UTC
    Planned
    2024-11-04 at 02:15UTC

    We will be servicing our mail and anti-spam server.

    The duration of the interruption should be less than 30 minutes. During this time, a mail software may display a connection error. After the maintenance, all held e-mail will be delivered.

  • In progress
    2024-11-04 at 02:13UTC
    In progress
    2024-11-04 at 02:13UTC

    Maintenance is now in progress.

Maintenance - Network interruption
  • Completed
    2024-11-04 at 02:05UTC
    Completed
    2024-11-04 at 02:05UTC
    This maintenance has been completed successfully.
  • In progress
    2024-11-04 at 02:02UTC
    In progress
    2024-11-04 at 02:02UTC
    Maintenance is now in progress.
  • Planned
    2024-11-04 at 02:00UTC
    Planned
    2024-11-04 at 02:00UTC
    We will perform a security update on network equipment that faces the internet ahead of our services The duration of the interruption should be less than one minute.
Maintenance - Service interruption
  • Completed
    2024-11-04 at 01:23UTC
    Completed
    2024-11-04 at 01:23UTC
    This maintenance has been completed successfully.
  • Planned
    2024-11-04 at 01:00UTC
    Planned
    2024-11-04 at 01:00UTC

    We will be servicing our servers. During this operation, sites and services hosted for you by CyberCat will not be accessible.

    The duration of the interruption should be less than 15 minutes and will be performed on a server-by-server basis. During this period, a maintenance page will be displayed for anyone attempting to access the site.

Oct 2024

Connectivity issue
  • Resolved
    UTC
    Resolved

    The situation has returned to normal.

  • Monitoring
    UTC
    Monitoring

    Access is restored. We are monitoring the situation

  • Identified
    UTC
    Identified

    Our cloud provider is telling us about a connectivity issue with one of their internet accesses. We will post update as soon as we know more

  • Investigating
    UTC
    Investigating
    We are currently experiencing an issue with our production web services. We are investigating the situation and will keep you informed of any developments.
Service outage
  • Resolved
    UTC
    Resolved

    IPSec tunnels with our customers have been stable for some time. We'll let you know if any new problems arise.

  • Monitoring
    UTC
    Monitoring

    IPSec tunnels are back up and running. We continue to monitor the situation.

  • Investigating
    UTC
    Investigating

    Following maintenance work carried out by the internet service provider for our cloud environment, we are experiencing some difficulties with the IPSec tunnels of some of our customers. We are working with our provider to resolve the situation.

Maintenance - Network interruption
  • Completed
    2024-10-02 at 10:00UTC
    Completed
    2024-10-02 at 10:00UTC
    Maintenance completed successfully
  • In progress
    2024-10-02 at 08:00UTC
    In progress
    2024-10-02 at 08:00UTC
    Maintenance is in progress
  • Planned
    2024-10-02 at 08:00UTC
    Planned
    2024-10-02 at 08:00UTC

    The Internet provider of our cloud infrastructure will be carrying out maintenance on its network. An interruption of public Internet access is to be expected. The outage could last up to 45 minutes.

Sep 2024

Maintenance - Network interruption
  • Update
    2024-09-09 at 01:50UTC
    Update
    2024-09-09 at 01:50UTC
    This maintenance has been completed successfully.
  • Completed
    2024-09-09 at 01:50UTC
    Completed
    2024-09-09 at 01:50UTC
    Maintenance has completed successfully
  • In progress
    2024-09-09 at 01:45UTC
    In progress
    2024-09-09 at 01:45UTC
    Maintenance is now in progress
  • Planned
    2024-09-09 at 01:45UTC
    Planned
    2024-09-09 at 01:45UTC
    We will perform a security update on network equipment that faces the internet ahead of our services The duration of the interruption should be less than one minute.
Maintenance - Service interruption
  • Completed
    2024-09-09 at 01:50UTC
    Completed
    2024-09-09 at 01:50UTC
    This maintenance has been completed successfully.
  • In progress
    2024-09-09 at 01:00UTC
    In progress
    2024-09-09 at 01:00UTC
    Maintenance is now in progress
  • Planned
    2024-09-09 at 01:00UTC
    Planned
    2024-09-09 at 01:00UTC

    We will be servicing our servers. During this operation, sites and services hosted for you by CyberCat will not be accessible. Mobiles applications, on the other hand, will continue to work in offline mode.

    The duration of the interruption should be less than 60 minutes. During this time, a maintenance page will be displayed for anyone attempting to access the site.

Sep 2024 to Nov 2024

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